Email Domain Restriction
Email Domain Restriction is a feature set available for enterprise users providing more control over outgoing data from Zenduty. Email domain restriction allows you restrict users to only use domains from a specific allow list.
Once you’ve enabled email domain restriction, restrictions will get applied on newer updates, i.e. the existing users outside the domain restrictions will function as it is.
How to enable Email Domain Restriction
Only the Account Owner, Account Admins can enable/modify email domain restriction.
1) Click on your profile bubble on the top-right corner and then on Account.
2) Navigate to the Advanced Settings section, and click on the Add Restricted Domain button.
3) Enter domain to be allowed and select where to apply given domain restriction. Options are explained below.
4) Turn on the is enabled slider and click on Create to add the domain in the allowed list of domains.
Note: If your organisation uses subdomains within your email domain i.e. mail.xyzorg.com, info.xyzorg.com, we recommend adding each subdomain to the allowlist.
List of options where domain restriction can be applied
| Option | Description |
|---|---|
| Stakeholder Comms | Restricts user to add stakeholder outside of the domains |
| Outgoing Comms | Restricts user to add email address outside of the allowed domains at outgoing email integration |
| User Profile | Restricts user to change user profile email address or add email contact method outside of allowed domains |
| User Invite | Restricts user to invite other users outside of allowed domains |
Custom ‘From’ Name and Reply To Address
Administrators can configure custom ‘from’ names, i.e. the account name from which you’d receive Zenduty Alert emails from, and the reply-to address to which email receivers can respond to automatically.
To use these features:
1) Click on your profile bubble on the top-right corner and then on Account.
2) Navigate to the Advanced Settings section, turn on the Custom From Name and/or the Reply To sliders.
3) Provide a Custom Name and Email address in the fields, and click on Update.
