Link

To view members of a Team, simply click the “Manage” button corresponding to the Team. On the secondary header, select the tab “Members”

A list of all the members in a team will be visible to you.

Adding New Members to a Team

  1. Click on the “Add Member” button.
  2. Fill in the name/email of the member. Pick from the suggested users in the dropdown. If you wish to invite new users to this team, fill in the form titled “Invite additional users to the team”.
  3. Click on “Update” to confirm.

Updating the Role of a Team Member

If you wish to update the role of a member in a team from user to manager or vice-versa, simply click the dropdown button with their role correspondong to their name and email and select the new role. Only Owners, Admins and Managers can perform this operation.

Deleting a Member from a Team

To delete a member from a team, simply click the “Remove” button corresponding to the member and confirm.

Account-level roles and permissions

FeatureOwnerAdminUser
BillingYesNoNo
Create TeamsYesYesNo
Add Users to accountYesYesNo
Delete non-admin Users from the accountYesYesNo
Manage user contact information and notification rulesYesYesNo
Manage Team Escalation policies and SchedulesYesYesNo
Manage Team Roles, SLAs, Priorities, Task Templates and TagsYesYesNo
Add Users to and remove Users from teamsYesYesNo
Manage team stakeholder templates and postmortem templatesYesYesNo
Create and edit incidentsYesYesYes
Manage Team Services and IntegrationsYesYesNo
AnalyticsYesYesYes
Single Sign On for AccountYesNoNo

Team-level roles and permissions

FeatureManagerUser
Add Users to and remove Users from the teamYesNo
Manage User permissionsYesNo
Manage Team Escalation policies and SchedulesYesNo
Manage Team Roles, SLAs, Priorities, Task Templates and TagsYesNo
Manage team stakeholder templates and postmortem templatesYesNo
Create and edit incidentsYesYes
Manage Team Services and IntegrationsYesNo
AnalyticsYesYes

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