Link

To view members of a Team, open the ‘Teams’ section from the side bar and simply click on the team you want to expand.

A list of all the members in the team will be visible to you.

Adding New Members to a Team

  1. Click on the ‘Add Member’ button from the top-right.
  2. Fill in the name/email of the member you want to add. Pick from the suggested users in the dropdown. If you wish to invite new users to this team, fill in the form titled ‘Invite New Users’.
  3. Click on ‘Add’ to confirm.

Updating the Role of a Team Member

Only Owners, Admins and Managers can perform this operation. If you wish to update the role of a member in a team from User to Manager or vice-versa, simply click the dropdown button with their role correspondong to their name and select the new role.

Deleting a Member from a Team

To delete a member from a team, simply click the delete button corresponding to the member from the dropdown and confirm.

Account-level roles and permissions

FeatureOwnerAdminUser
BillingYesNoNo
Create TeamsYesYesNo
Add Users to accountYesYesNo
Delete non-admin Users from the accountYesYesNo
Manage user contact information and notification rulesYesYesNo
Manage Team Escalation policies and SchedulesYesYesNo
Manage Team Roles, SLAs, Priorities, Task Templates and TagsYesYesNo
Add Users to and remove Users from teamsYesYesNo
Manage team stakeholder templates and postmortem templatesYesYesNo
Create and edit incidentsYesYesYes
Manage Team Services and IntegrationsYesYesNo
AnalyticsYesYesYes
Single Sign On for AccountYesNoNo

Team-level roles and permissions

FeatureManagerUser
Add Users to and remove Users from the teamYesNo
Manage User permissionsYesNo
Manage Team Escalation policies and SchedulesYesNo
Manage Team Roles, SLAs, Priorities, Task Templates and TagsYesNo
Manage team stakeholder templates and postmortem templatesYesNo
Create and edit incidentsYesYes
Create and edit Maintenance windowsYesYes
Create and edit PostmortemsYesYes
Manage Team Services and IntegrationsYesNo
AnalyticsYesYes

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