What are Teams on Zenduty?

Most organizations are divided into different operational units internally. Zenduty helps organizations replicate this structure and obtain greater control in their incident management structure.

Each team consists of its own services. Each service within a team has it’s own Escalation Policies governed by a set of schedules and users.

Why are Teams useful?

Since each team has it’s own set of services and users, operations by them can be authorized and managed independently. This allows for a reduction in noise, easier administration of on-call schedules, precise analytics and autonomy over services and escalation policies.

Find your teams

Go to the teams tab in the side bar to get a list of all teams you are associated with.

Create a New Team

Only ‘Owners’ and ‘Admins’ can add a team on Zenduty.

To add a team, complete the following steps:

  1. Go to ‘Teams’.
  2. Click on the ‘Create New Team’ button on the top-right.
  3. Enter the name of the team and add members.
  4. Click on ‘Add’.

Your team has been created.

Manage a Team

Only ‘Owners’ and ‘Admins’ can edit a team on Zenduty.

When you drill into a team, you can find Members, Schedules, Escalation Policies, Services, Incidents, Analytics, Maintenance, Postmortems, SLA, Incident Roles, Task Templates, Tags and Priorities associated with it.

We will explore each of them in detail in later sections.

Delete a Team

Only ‘Owners’ and ‘Admins’ can delete a team on Zenduty.

To delete a team, complete the following steps:

  1. Go to ‘Teams’.
  2. Click on the ‘Delete’ button corresponding to the team you want to delete.
  3. Click on ‘OK’ when prompted.

Your team has been deleted.

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