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An on-call engineer can tag stakeholder to an incident. These stakeholders can be notified by Zenduty about incident updates.

Adding a Stakeholder

To add a stakeholder, simply click on the “Stakeholders” tab in incident details. Start typing the name of the stakeholder you want to send incident communications to. Select the name from the dropdown and click “Add”.

One can also add an external email for the Stakeholder message to be sent to, this can be done by selecting the “Email” checkbox.

Sending a Stakeholder Message

Once one has formatted their message they can then proceed to send the message by clicking the “Add” button on the bottom right. This would then proceed to send the formatted message to all the parties added as a stakeholder to the incident.

Creating Stakeholder Communication Templates

A stakeholder communication template allows for standardized messages to be sent to stakeholders from Zenduty.

To create a Stakeholder Communications Template, first go to any Incidents Stakeholder tab, and on the top, there is a “Show Templates” button.

Next, click the “Create a Custom Template” button, which opens a modal for the creation of the template.

In the modal, one can input the name of the template, and other relevant information for the message.

  • You can also add Dynamic variables that take information from the incident and auto append it to the stakeholder message once the template is used.

  • Dynamic variables can also be used on the message subject.

  • One can also add images to the stakeholder message by dragging and dropping the image onto the stakeholder message box.

Email Text Highlighting

There would be a need to highlight certain text in the Stakeholder emails that are sent, this allows for colored highlights.

The color gets applied on sending of the Email

ColorStartEnd
Red((:red:))((:end_red:))
Yellow((:yellow:))((:end_yellow:))
Green((:green:))((:end_green:))
Blue((:blue:))((:end_blue:))
Cyan((:cyan:))((:end_cyan:))
  • For Example
((:blue:)) THIS TEXT WILL BE BLUE IN COLOR. ((:end_blue))

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