Only 'Account Owners' and Account Admins can edit a team on Zenduty.

To edit services associated with a Team, simply click on the Team. From the secondary sidebar, select the tab Services.

A list of all the services in a team will be visible to you.

Adding a New Service to a Team

  1. Click on Add New Service.
  2. Fill in the corresponding form as per the following guide:

    Name: Give your service a name.

    Description: Add a short description for your service.

    Integrations: Select the integrations associated with this service.

    Escalation Policy: Select the Escalation Policy assosiciated with this service.

    Task Template: Select the task templates to associate with this service.

    SLA Policy: Select the SLA policy applicable for this service.

    Default Incident Priority: Choose the default incident priority to be chosen for alerts within this service.

    Enable incident alert collation: Incident alert collation will combine alerts under an incident for the given timeframe to reduce. notifications, choose whether you’d like to enable it.

    Collation time: Choose the timeframe under which incidents should be collated.

    Acknowledgement Timeout (Beta) : If an incident is acknowledged but not resolved within the given timeframe, the incident will be retriggered, the escalation policy will be executed again and the notifications will be resent. This is a beta feature and can be enabled for users on the Enterprise plan on request. Please contact support to learn more or to enable Ack Timeout for your account.

    Acknowledgement Timeout Duration (minutes): Enter the timeframe after which the incident should be triggered again. The minimum timeout is 10 minutes.

    IMPORTANT NOTE: Acknowledgement Timeout will only be applied to incidents created after the ack timeout setting is turned on and will not apply to any incident created before the setting is turned on.

  3. Click on Save to confirm.

Click on the service anytime to add integrations, edit configurations or to view the incidents and analytics associated with the service.


To add a new integration, click on the Add Integration button inside a service. Fill in the form with the Name, Summary and Application for the integration and save.

To configure an integration, follow the configuration instructions of the corresponding application by clicking on the integration, or at their documentation page here.

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