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PRTG is professional and flexible network monitoring software. Analyse and monitor entire IT infrastructure.

What can Zenduty do for PRTG Network Monitor users?

With PRTG Network Monitor’s Integration, Zenduty sends new alerts to the right team and notifies them based on on-call schedules via email, text messages(SMS), phone calls(Voice), Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Zenduty provides your NOC, SRE and application engineers with detailed context around the Network Monitor alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

You can also use Alert Rules to custom route specific PRTG Network Monitor alerts to specific users, teams or escalation policies, write suppression rules, auto add notes, responders and incident tasks.

To integrate PRTG Network Monitor with Zenduty, complete the following steps:

In Zenduty:

  1. Go to ‘Teams’ and click on the team you want to add the integration to.

  2. Next, go to ‘Services’ and click on the relevant Service.

  3. Go to ‘Integrations’ and then ‘Add New Integration’. Give it a name and select the application ‘PRTG Network Monitor’ from the dropdown menu.

  4. Go to ‘Configure’ under your Integrations and copy the generated Webhook URL.

In PRTG Network Monitor:

  1. Login to your PRTG Network Monitor. Go to ‘Setup’ > ‘Account Settings’ > ‘Notification Templates’.

  2. Click on ’+’ to add a new notification template.

  3. Give it a name like “Zenduty” and configure other fields as per your requirements.

  4. Select ‘Execute HTTP Action’. Paste the Webhook URL that you copied from Zenduty in the ‘URL’ field. Select ‘POST’ as ‘Method’. Paste the below snippet in ‘Payload’. Click on ‘Save’ to save the Notification Template.

     colorofstate=%colorofstate&commentssensor=%commentssensor&commentsdevice=%commentsdevice&commentsgroup=%commentsgroup&commentsprobe=%commentsprobe&coverage=%coverage&cumsince=%cumsince&date=%date&datetime=%datetime&device=%device&deviceid=%deviceid&down=%down&downtime=%downtime&elapsed_lastcheck=%elapsed_lastcheck&elapsed_lastdown=%elapsed_lastdown&elapsed_lastup=%elapsed_lastup&group=%group&groupid=%groupid&history=%history&home=%home&host=%host&iconofstate=%iconofstate&lastcheck=%lastcheck&lastdown=%lastdown&laststatus=%laststatus&lastup=%lastup&lastvalue=%lastvalue&linkprobe=%linkprobe&linkgroup=%linkgroup&linkdevice=%linkdevice&linksensor=%linksensor&location=%location&message=%message&nodename=%nodename&objecttags=%objecttags&parenttags=%parenttags&priority=%priority&probe=%probe&probeid=%probeid&programname=%programname&programversion=%programversion&sensor=%sensor&sensorid=%sensorid&serviceurl=%serviceurl&settings=%settings&shortname=%shortname&sitename=%sitename&statesince=%statesince&status=%status&systemdatetime=%systemdatetime&tags=%tags&time=%time&timezone=%timezone&uptime=%uptime
    

    Note: If you receive any errors related to ‘SSL Handshake’ while sending alert to ‘Zenduty’, configure your SNI as below.

  5. Select the notification template that you created in the last step as Notification Template while configuring your notification trigger.

  6. PRTG Network Monitor is now Integrated with Zenduty. Zenduty will create an incident for each ‘down’ alert and auto-resolve the incident when PRTG Network Monitor sends the ‘up’ alert.


Respond to PRTG Network Monitor alerts faster

Looking for a better way to get real-time alerts from PRTG Network Monitor, setup a solid incident escalation and incident response pipeline and minimize response and resolution times for PRTG Network Monitor incidents?

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