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Overriding DND Settings on Android

The Do Not Disturb (DND) feature on Android smartphones prevents or mutes excessive alerts from ringing and interrupting your work or sleep. However, it’s possible to set exceptions for different notifications so only alerts from apps and people who are set with the highest priority come through instantly and aren’t silenced.

This guide aims to help you set up exceptions for the Do Not Disturb mode on Android for Zenduty notifications, ensuring you never miss an alert that matters.

Note: The following guide uses the stock Android settings layout for reference. Your settings menu and options may differ a little, but would resemble the following to a certain degree. Use the search bar to look for the ‘Do Not Disturb’ settings, and if you’re still finding it difficult following this guide with a certain flavour of Android, we suggest referring to your distributor’s website or support forum for more relevant aid.

1) Open the Settings app on your Android phone and find the ‘Apps’ section.

2) Click on ‘All Apps’.

3) Search or scroll down to locate the ‘Zenduty’ app.

4) Click on the ‘Notifications’ section.

5) Ensure that ‘All Zenduty Notifications’ are turned on, then proceed to click on a notification category for which you’d like to override your phone’s DND settings, for eg: the ‘Incidents Channel(High Priority)’ option to expand the category’s configurations.

6) Ensure that the ‘Default’ notification behaviour is selected, then proceed to scroll down to discover more settings associated with this notification category.

7) Turn on the ‘Override Do Not Disturb’ option, allowing Zenduty high priority alerts to promptly be delivered to your Android device even when DND is turned on.

OPTIONAL: If your Android phone allows, we suggest choosing a custom notification sound unique to Zenduty, allowing easy identification of critical alerts and effectively lowering your MTTA.


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