New Relic is a web application performance service designed to work in a real time with your live web app.
With New Relic’s Integration, Zenduty sends new New Relic APM alerts to the right team and notifies them based on on-call schedules via email, text messages(SMS), phone calls(Voice), Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Zenduty provides your NOC, SRE and application engineers with detailed context around the New Relic APM alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.
You can also use Alert Rules to custom route specific New Relic alerts to specific users, teams or escalation policies, write suppression rules, auto add notes, responders and incident tasks.
To add a new New Relic integration, go to ‘Teams’ on Zenduty and click on the ‘Manage’ button corresponding to the team you want to add the integration to.
Next, go to ‘Services’ and click on the ‘Manage’ button corresponding to the relevant Service.
Go to ‘Integrations’ and then ‘Add New Integration’. Give it a name and select the application ‘New Relic’ from the dropdown menu.
Go to ‘Configure’ under your integrations and copy the webhook URL generated.
Log in to New Relic. Go to Alerts on the top-nav bar and click ‘Alerts & AI / Detection & AI’, scroll down to click on ‘Channels’.
From the ‘Channel Details’ panel, select the type of channel as ‘Webhook’. Specify the payload type as ‘JSON’. Paste the Webhook URL you copied earlier.
Select ‘Create Channel’ (Optional: Select ‘Send a test notification’).
Add the notification channel to one or more alert policies.
Your New Relic integration has now been setup! Zenduty will create incidents for all New Relic alerts and auto-acknowledge and auto-resolve whenever the incident is resolved in New Relic.
Looking for a better way to get real-time alerts from New Relic Integration, setup a solid incident escalation and incident response pipeline and minimize response and resolution times for New Relic Integration incidents?