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Jira is a proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management.

With the Zenduty integration, you will be able to create new incident on Zenduty whenever a ticket or issue is raised Jira. Any action (Pending/Resolve) on Jira will update the incident on Zenduty(Acknowledge/Resolved).

PLEASE NOTE

This is the Jira One-Way integration. If you were looking for the Jira Two-Way (Outgoing) you can find it Here

What can Zenduty do for Jira users?

With Jira’s Integration, Zenduty sends new Jira issue alerts to the right team and notifies them based on on-call schedules via email, text messages (SMS), phone calls(Voice), Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Zenduty provides your NOC, SRE and application engineers with detailed context around the Jira issue alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

Whenever Jira issue is generated, an alert is made which inturn causes Zenduty to create an incident. When that ticket is closed, Zenduty will auto-resolve the incident.

You can also use Alert Rules to custom route specific Jira ticket alerts to specific users, teams or escalation policies, write suppression rules, auto add notes, responders and incident tasks.

To integrate Jira with Zenduty, complete the following steps:

In Zenduty:

  1. To add a new Jira integration, go to “Teams” on Zenduty and click on the “Manage” button corresponding to the team you want to add the integration to.

  2. Next, go to “Services” and click on the “Manage” button corresponding to the relevant Service.

  3. Go to “Integrations” and then “Add New Integration”. Give it a name and select the application “Jira” from the dropdown menu.

  4. Go to “Configure” under your Integrations.

  5. Proceed by copying the generated Webhook URL to be added to Jira.

In Jira:

  1. Log in to your Jira account.

  2. Go to settings and then click System. Scroll Down towards “Webooks”

  3. Click on Create a WebHook.

  4. Add a Name for the Zenduty webhook and paste the Generated Webhook URL that was copied earlier.

  5. Under “Issue related Events” make sure the “Issue Created” and “Issue Updated” checkbox is ticked. * If you want the comments within your Jira tickets automatically be added as notes on Zenduty, also check the “Comment Created” checkbox.

  6. To make the process only applicable to the current project selected, set the JQL to point the project to the Project that is selected. * This can be done using the JQL, “project={Insert Project Name}”, if the project exists, there would be a dropdown menu that would pop up.

  7. Scroll down and Save to create the Webhook.


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