Integrations allow you to connect external apps to your service. A service can have multiple integrations. Conversly, an integration can be added to multiple services. Alerts from your integrations form incidents in Zenduty.
FAQs: 1) What haappens if no one is in the escalation chain? When Zenduty does not see anybody in the escalation chain, Zenduty will create the incident, but the Assignee will be blank. However, after a certain number of non-assignee incidents for the same integration, Zenduty will disable the integration, post which you will have to manually enable it.