You can create custom incident tags on Zenduty to assign to incidents as per your organization’s protocols. Tags allow you to conveniently filter and categorize incidents and makes it easier to browse through relevant items.
To create a tag, go to your ‘Teams’ page and click on a team. Go to the ‘Tags’ tab from the secondary side-bar and click on ‘Create Tag’ from the top right.
You can assign the name and color of the tag and see a preview.
You can have multiple tags based on your teams requirements and incident response plan. To assign tags to incidents, you can click on ‘Tags’ inside an incident and choose your predefined tags. In case the incident calls for a new tag, you have the option to create one right on the incident management screen. You can also assign tags to incidents that have already been resolved and assign multiple tags to a single incident.