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An incident on Zenduty is an event that is not part of normal operations that disrupts operational processes within a Service that is owned by a team. Incidents can be automatically created by an alert integration within the service or manually by a user.

An incident on Zenduty has three states:

  1. Triggered: Triggered is the first state of the incident. Zenduty will continue escalating the alert, depending on the escalation policy, as long as the incident is in the Triggered state.
  2. Acknowledged: When an incident is acknowledged by a user, Zenduty stops all further escalations.
  3. Resolved: Marking an incident as resolved imples that the incident has been remediated. Incidents can be resolved automatically by the service integration that created it, or manually by a user.

Find your Triggered Incidents

To view your triggered incidents, simply click the “Incidents”.

Find all Open Incidents

To view all open incidents, simply click the “Open” tab on the Incidents page.

Find all Acknowledged Incidents

To view all acknowledged incidents, simply click the “Acknowledged” tab on the Incidents page.

Find all Resolved Incidents

To view all resolved incidents, simply click the “Resolved” tab on the Incidents page.

Find all Incidents

To view all incidents assigned to you, simply click the “All” tab on the Incidents page.

Find all Incidents Assigned to You

To view all incidents assigned to you, simply click the “Assigned to Me” tab on the Incidents page.

Filter Incidents by Teams

This feature will only be relevant if you are part of more than 1 team in Zenduty.

To find all incidents of a team, simply click the “Filter by Teams” tab on the Incidents page, and select the name of the team from the drop-down menu.

Alternatively, you can go to Teams-> Manage-> Incidents.

Filter Incidents by Users

To find all incidents assigned to a user, simply click the “Filter by Users” tab on the Incidents page, and select the name of the User from the drop-down menu.

Create New Incidents

To add an incident, complete the following steps:

  1. Click on “Create Incident” from the incidents tab.
  2. Fill in the form, selecting a service and assignee, and give a title and description to your incident.
  3. Confirm Your incident is created.

Acknowledge an Incident

Simply click on the incident and click “Acknowledge”.

Resolve an Incident

Simply click on the incident and click “Resolve”.


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