Zenduty allows “Owners” and “Admins” to define specified incident roles within a team to help improve communication and cordinate response efforts during an incident. It lets you define custom incident roles and ranks according to your incident response plan.

To view incident roles simply click on Incident Roles under Team

Creating a Role

To create a role click Create Role, you can provide role title and description. You can also assign rank from 1-10 based on importance of the role.

You can define several roles to assist your team members handle thier areas of expertise.

You can also view and make changes as per your organizational upgrades.

Removing a role

To remove a role simply click on Remove and Ok

How to assign roles from an on-call schedule?

From the web application

Navigate to your incident page and click on the Roles tab. Next to your role, click on the assignee dropdown, search for the on-call schedule from which you want to assign the role. Zenduty will fetch the first person who is on-call from the schedule and add assign them to the role.

From the Slack bot application

Within the incident message, within the role section, click on the … button and click on Assign Role. Search for the on-call schedule from which you want to assign the role. Zenduty will fetch the first person who is on-call from the schedule and add assign them to the role.