Incident Postmortems allows for a team to evaluate what had happened in the incident(s) that had just occurred and learn from past downtime, outages and other similar incidents.

Postmortems in Zenduty allow for robust creation of PDF reports that can be created surrounding information of the incident (Or group of incidents) in markdown format.

Creating a Postmortem

To create a Postmortem, In the postmortem Tab under any team, click on the “Create new Postmortem” button.

Here, Select the author of the postmortem and title of the postmortem. Proceed by selecting the incidents (Or incident) that come under the postmortem using the Incident picker.

Proceed by mentioning the status of the postmortem and the actual brunt of the postmortem, the Postmortem data.

One can use the templates previously created by clicking on the “Show templates” and selecting a template.

  • This replaces the postmortem data that was already typed in, so be careful to save your progress!

Proceed to save the postmortem and create the report for the said postmortem by clicking the “Finalize Postmortem” button or heading back to the list of postmortems and clicking the “Generate Report” button for a postmortem whose report has not been generated.

Creating Postmortem Templates

A Postmortem template allows for standardized Postmortems to be created from Zenduty. These templates are written in Markdown and can be imported while creating a Postmortem.

To create a Postmortem Template, first navigate to any team and click on the “Postmortem” tab. Then on the top there would be a “Show Postmortem Templates” button.

Upon clicking the button, it shows the already available postmortems templates from other institutions to get an idea upon creating your own template.

By clicking on the “Create a custom Template” button, a modal opens up from which one can structure and create their own custom postmortem template.

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