Grafana is a multi-platform open source analytics and interactive visualization web application. It provides charts, graphs, and alerts for the web when connected to supported data sources. It is expandable through a plug-in system. End users can create complex monitoring dashboards using interactive query builders.

What can Zenduty do for Grafana users?

With Grafana’s Integration, Zenduty sends new Grafana alerts to the right team and notifies them based on on-call schedules via email, text messages (SMS), phone calls(Voice), Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Zenduty provides your NOC, SRE and application engineers with detailed context around the Grafana alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

Whenever Grafana triggers an alert based on a predefined condition, Zenduty will create an incident. When the alert goes back to to the recovered state on Grafana, Zenduty will auto-resolve the incident.

You can also use Alert Rules to custom route specific Grafana alerts to specific users, teams or escalation policies, write suppression rules, auto add notes, responders and incident tasks.

To integrate Grafana with Zenduty, complete the following steps:

In Zenduty:

  1. To add a new Grafana integration, go to “Teams” on Zenduty and click on the “Manage” button corresponding to the team you want to add the integration to.

  2. Next, go to “Services” and click on the “Manage” button corresponding to the relevant Service.

  3. Go to “Integrations” and then “Add New Integration”. Give it a name and select the application “Grafana” from the dropdown menu.

  4. Go to “Configure” under your integrations and copy the webhooks URL generated.

In Grafana:

  1. Log in to Grafana. Go to “Notification Channels”. Add New Channel.Select type as “Webhook”.

  2. Enter the webhook url copied from the previous step. Paste the URL copied and click on Save.


    • Sometimes Grafana may not fire an alert if the “Include Image” parameter is selected. First check if the alert is working with the parameter not selected, and then try selecting the parameter and see if the alerts are fired to Zenduty.
  3. Go to your Grafana Dashboard and click on the “Alerts” tab. Click on “Create alert”. In the alert configuration under “Send to”, add Zenduty as a notification method. Add a relevant message for the aalert and save the graph.

  4. Your Grafana is now integrated. Zenduty will automatically create incidents from your Grafana rules.

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