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Freshping is a simple uptime & performance monitoring tool which helps monitoring uptime/downtime, outages and performance of websites, APIs, web services, web applications with instant outage alerts.

What can Zenduty do for Freshping users?

With Freshping’s Integration, Zenduty sends new Freshping alerts to the right team and notifies them based on on-call schedules via email, text messages(SMS), phone calls(Voice), Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Zenduty provides your NOC, SRE and application engineers with detailed context around the Freshping alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

You can also use Alert Rules to custom route specific Freshping alerts to specific users, teams or escalation policies, write suppression rules, auto add notes, responders and incident tasks.

To integrate Freshping with Zenduty, complete the following steps:

In Zenduty:

  1. Go to ‘Teams’ and click on the team you want to add the integration to.

  2. Next, go to ‘Services’ and click on the relevant Service.

  3. Go to ‘Integrations’ and then ‘Add New Integration’. Give it a name and select the application ‘Freshping’ from the dropdown menu.

  4. Go to ‘Configure’ under your Integrations and copy the generated Webhook URL.

In Freshping:

  1. Login to the Freshping console and go to ‘Settings’, and then select ‘Integrations’ from the side-panel.

  2. Scroll down to find ‘Webhook’ and click on ’+ Create Integration’.

  3. Provide a relevant Webhook Name, the Event Type from the dropdown as required, select the checks that Zenduty should be forwarded alerts for, paste the Webhook URL copied above from Zenduty and finally ensure that the Requires Basic Authentication checkbox is in the unchecked state.

  4. Now, you can choose between ‘Simple’ or ‘Advanced’ as your JSON Encoding. You’re free to choose either, however Zenduty requires at least the following to deliver proper intelligence -

     {
     "text": "{text}",
     "check_id": "{check_id}",
     "check_name": "{check_name}",
     "check_url": "{check_url}",
     "request_location": "{request_location}",
     "request_datetime": "{request_datetime}",
     "request_timeout": "{request_timeout}",
     "response_state": "{response_state}",
     "response_status_code": "{response_status_code}",
     "response_time": "{response_time}",
     "response_summary": "{response_summary}"
     }
    
  5. Click on ‘Save’ when ready. Feel free to verify your integration by clicking on ‘Test’ on the integrations page.

  6. Freshping is now integrated with Zenduty. Zenduty will create an incident for each ‘down’ alert and auto-resolve the incident when Freshping sends the ‘up’ alert.


Respond to Freshping Integration alerts faster

Looking for a better way to get real-time alerts from Freshping Integration, setup a solid incident escalation and incident response pipeline and minimize response and resolution times for Freshping Integration incidents?

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