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Datadog is a monitoring service for cloud-scale applications, providing monitoring of servers, databases, tools, and services.

What can Zenduty do for Datadog users?

With Datadog’s Integration, Zenduty sends new Datadog alerts to the right team and notifies them based on on-call schedules via email, text messages (SMS), phone calls(Voice), Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Zenduty provides your NOC, SRE and application engineers with detailed context around the Datadog alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

Whenever Datadog triggers an alert based on a predefined condition, Zenduty will create an incident. When that condition goes back to recovered state on Datadog, Zenduty will auto-resolve the incident.

You can also use Alert Rules to custom route specific Datadog alerts to specific users, teams or escalation policies, write suppression rules, auto add notes, responders and incident tasks.

To integrate Datadog with Zenduty, complete the following steps:

In Zenduty:

  1. To add a new Datadog integration, go to “Teams” on Zenduty and click on the “Manage” button corresponding to the team you want to add the integration to.
  2. Next, go to “Services” and click on the “Manage” button corresponding to the relevant Service.
  3. Go to “Integrations” and then “Add New Integration”. Give it a name and select the application “Datadog” from the dropdown menu.
  4. Go to “Configure” under your integrations and copy the webhooks URL generated.

In Datadog:

  1. Login to Datadog. From the left hand menu, go to Integrations-> Integrations. Search for “Webhooks” from this page, and click the corresponding button.

  1. Scroll down, fill in the name, url (copied above) and custom payload. Check the “Use Custom Payload” box. Paste this in the custom payload box:

{
"alert_id": "$ALERT_ID",
"hostname":"$HOSTNAME",
"date_posix":"$DATE_POSIX",
"aggreg_key":"$AGGREG_KEY",
"title": "$EVENT_TITLE",
"alert_status":"$ALERT_STATUS",
"alert_transition":"$ALERT_TRANSITION",
"link":"$LINK",
"event_msg":"$TEXT_ONLY_MSG"
}

The page should look as below:

  1. Click on “Update Configuration”.

  2. Next, from the left hand side menu, select Monitors-> Manage Monitor.

  3. Navigate to an existing monitor or create a new monitor(learn how). Click on the “Edit” button next to the monitor.

  1. Set all the metrics. In the “Notify Team” tab, make sure to select the webhook you have just created.

  1. Datadog is now integrated and Zenduty will alert you when Datadof alerts are created and resolved.

Respond to Datadog Integration alerts faster

Looking for a way to get real-time alerts from Datadog Integration, setup a solid incident escalation and incident response pipeline and minimize response and resolution times for Datadog Integration incidents?

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