To create incidents with Zenduty that have a Generic Conference Bridge added to it as a part of the Comms :

  1. Go to “Teams” on Zenduty and click on the “Manage” button corresponding to the team you want to add the Conference Bridge to.

  2. Next, go to “Services” and click on the “Manage” button corresponding to the relevant Service.

  3. Go to “Outgoing Integrations” and then “Add New Outgoing Integration”. Give it a name and select the application “Generic Conference Bridge” from the dropdown menu and click “Save”.

  4. Go to “Configure” under your Outgoing Integrations.

  5. Add the Title of the Conference Bridge and the Description for which the user would be able to use the Conference bridge. ( Details about the VOIP or Conference Bridge Number. )

  6. Click on “Integrate Conference Bridge” to complete the Integration.

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