For advanced post-mortems, Zenduty has an inbuilt analytics dashboard. This feature allows you to get deep insight into performance by account, teams, users or services. You can select custom ranges to track and anaylize activities for every segment. Analytics gives you count of Total Incidents, Average MTTA (Mean Team To Acknowledge) and Average MTTR (Mean Time to Resolve) over the time frame and granuality you select.
Select ‘Analytics’ from the side-bar to view analytics for your account. The view is fully interactive and allows you to get more granular information from any window. This is only available to admins.
Select a Team from the search bar on the right to view drilldowns for a single team. You can filter this view by priorities, SLAs and tags and gauge which services were most and least affected.
Select a Service from the search bars to view drilldowns. You can leverage a detailed view of how the users in this particular service performed in incidents during the chosen timeframe.
Select a User from the search bar on the right to view drilldowns. You can view a comprehensive account of a particular user’s comparative performance across all teams.