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For advanced post-mortems, Zenduty has an inbuilt “analytics” dashboard. This feature allows you to get deep insight into performance by account, teams, users or services. You can select custom ranges to track and anaylize activities for every segment. Analytics gives you count of Total Incidents, Average MTTA (Mean Team To Acknowledge) and Average MTTR (Mean Time to Resolve) over the time frame and granuality you select.

Account-level Analytics:

Select “Analytics” from the top header bar to view analytics for your account. You can zoom in to get more granular information from any window. This is only available to admins.

Team-level Analytics:

  1. Click on the “view” button corresponding to the relevant team.
  2. Select “Analytics” header to view analytics for your account. You can zoom in to get more granular information from any window. This is only available to admins and managers.

Service-level Analytics:

  1. Click on the “view” button corresponding to the relevant team.
  2. Go to “Services” and click on the “manage” button corresponding to the relevant service.
  3. Select “Analytics” header to view analytics for your account. You can zoom in to get more granular information from any window. This is only available to admins and managers.

User-level Analytics:

  1. Click on the “View” button corresponding to the relevant user.
  2. From the side-bar, click on “Analytics”. Managers and admins can view analytics for any user. Users can view their own analytics.


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