You can create custom incident tags on Zenduty to assign to incident as per your organizations protocols. To create a tag simply browse to Teams and click on view. Click on Tags and you will see the option for Create Tags.
You can assign the name and color of the tag and see a preview of how it will look like.
You can have multiple tags based on your teams requirements and incident response plan.
To assign tags to incidents, you can simply click on Tags and choose your predefined tags.
In case the incident calls for a new tag, you have the option to create one right on the incident management screen.
You can also assign tags to incidents that have already been resolved. You can also assign multiple tags to a single incident.
To remove a tag from an incident simply click on the x-mark on the tag. To delete a tag, navigate to Tags and click delete.